The Academic Resolution Process is a student-focused resource that supports students in addressing and resolving academic concerns and issues that might arise within the classroom.
Students utilizing the Academic Resolution Process are responsible for providing details and documentation that support their request. Documentation ensures a thorough investigation. Students are also responsible for articulating their desired outcome to ensure that they are supported in the achievement of their academic goals.
The Academic Resolution Process may include multiple discussions with Student Affairs representatives. Students who are seeking an additional review of their coursework may be required to provide evidence and a clear objective justification using the assignment rubric(s). If a student chooses not to engage in the process as outlined, their request may be closed without further review.
Findings from the Academic Resolution Process may take up to thirty (30) business days and may be shared with Academic Leadership and other departments throughout the University to improve the student experience. As some requests may involve personnel matters, information regarding possible corrective action will not be disclosed.
To engage in the academic resolution process, submit the Resolution Center Form.
Academic Resolution Process
Report of Concern and/or Revised Letter Grade
If a student has a concern about an instructor or their course and/or would like to formally request a revised letter grade, the student must first attempt to resolve the matter with their instructor and document that communication. If the student and instructor are not able to resolve the matter, the student may utilize the Academic Resolution process.
A student may report a concern about their instructor or course at any point during or after a course; however, a review of grading individual assignments will not be pursued in the Academic Resolution Process during an active course. A student may request a revised letter grade once a course is complete, and a final letter grade was posted no longer than three (3) years prior to the request being received.
A request for a revised letter grade may be considered if one or more of the following conditions exist:
- An error was made in the calculation of the course grade;
- The instructor was incorrect with respect to an objective fact within the discipline and this error affected the student’s final grade;
- The student experienced an obstacle outside of the classroom that impacted their ability to engage in the course; or
- A violation of a posted policy occurred and that impacted the final letter grade for the course.
Tuition Credit Request
A tuition credit may be approved and applied for the following documented reasons that directly impacted a student’s ability to continue in and successfully pass their course or program during the timeframe in which the course occurred.
Each student is eligible for a maximum of two requests per degree program. Students must retake the course within 6 months from the end date of the unsuccessful course attempt. The tuition credit will only be applied to the student's account in the amount of the previous tuition cost for the unsuccessful attempt after the student has successfully retaken the course at UAGC.
- Documented personal or family* medical emergency that resulted in 1-day hospitalization with minimum of 2 days continued recovery due to impact; or
- Federal or State Declared, State of Emergency; or
- Documented death in the family*.
This process is accomplished by requesting a Tuition Credit Request form from the student's assigned Academic Advisor upon the successful retake of the course.
*Family is defined as husband, wife, domestic partner, grandparent, grandchild, mother-in-law, father-in law, brother-in-law, sister-in-law, daughter-in-law, son-in-law, (step/adoptive) mother, (step/adoptive) father, (step/adoptive) brother, (step/adoptive) sister, and (step/adoptive) child.
Attendance Appeals
Basis for an Attendance Appeal in an Introductory Course
Students may appeal an administrative drop from an undergraduate entry point course, such as GEN 101, due to unforeseen and extreme extenuating circumstances that directly impact the ability to meet attendance requirements. The appeal may be approved for the following reasons resulting in the inability to meet attendance requirements during the period of absence:
- Military deployment;
- Emergency personal or family reason;
- Work requirement;
- Act of nature; or
- Death in the family.
At the time of appeal, students must have also met the following requirements:
- Students must have attended at least once in the first seven days of the course. Thus, students may only appeal for an excused absence for week two (2) or beyond.
- Students must have a grade equivalency of a “C” or better in points earned for the course in which they are appealing attendance through the weeks prior to the missed attendance week as of the last date of attendance.
Note: Please refer to the Undergraduate and Graduate Programs sections in this Catalog for more details on the University of Arizona Global Campus' Attendance policies. Please see Readmission of Students after Military Service under the Higher Education Opportunity Act of 2008 in the General Academic Information and Policies section of this Catalog for more information.
Attendance Appeal Procedure
- Students must submit their appeal to their Admission Specialist or Academic Advisor.
- Appeals must include an explanation of the event that occurred which resulted in the inability to meet the attendance requirement and a rationale for the appeal that is documented.
- If an appeal is approved, students will be reinstated in their course.